FAQ

How do I find a retailer?

Using our find-a-retailer locator, you can find an authorized Clearaudio, Hana, DS Audio, and MS dealer.
https://musicalsurroundings.com/find-a-retailer

Who do I contact for warranty inquiries?

All warranty inquiries begin as qualifications. This is done through the authorized dealer who sold you the product. In most instances, your dealer may be able to fix/adjust the unit, assist with troubleshooting, or provide another solution for your inquiry.

If your dealer feels that your inquiry needs to escalate to a product evaluation, they will contact us on your behalf. Ensure your dealer has your serial number, purchase invoice, warranty registration, and any pertinent details.

Are manufacturer warranties transferable?

Second-hand purchases are not considered authorized or covered by the manufacturer or extended warranty.

Can I trade my broken Clearaudio or Hana cartridge towards a new Clearaudio or Hana cartridge?

Clearaudio and Hana have generous trade-in/upgrade programs for returning & upgrading customers.
Contact your authorized Clearaudio or Hana dealer to navigate your next cartridge upgrade.

Can my DS Audio cartridge be retipped, rebuilt, or upgraded?

DS Audio has a fantastic re-tipping, rebuilding, and upgrading program.
Please get in touch with your DS Audio dealers to discuss the optical cartridge path that’s right for you.

Do I need to unplug my Musical Surroundings phono stage when not using it?

All Musical Surroundings phono stages are designed to remain plugged in at all times.

How do I know if my Fozgometer is calibrated?

All Fozgometers are calibrated at the factory before distribution.
Please see the following link if you would like to double-check your Fozgometer calibration:

https://musicalsurroundings.com/downloads/products/fozgometer-calibration-check-2023.pdf

Can a very low-output cartridge run directly into a Fozgometer V2?

Any cartridge with <0.4mv output should run through the phono stage into the Fozgometer.

Is it recommended that I use a cartridge demagnetizer on Clearaudio or Hana moving coil cartridges?

Musical Surroundings does not recommend using a cartridge demagnetizer with Clearaudio or Hana moving coil cartridges.